Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. Please note that returns will need to be sent to the following address: [tell on contact ] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at


Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging
  • An unboxing video showing the package being opened

To help us investigate shipping damage, missing items, or incorrect products, we strongly recommend recording a video while opening your package. Claims for missing, damaged, or incorrect items may require an unboxing video as supporting evidence.

Once we review the information, we will work quickly to provide a replacement, exchange, or refund when appropriate.

Exceptions / Non-Returnable Items

For hygiene, safety, and quality reasons, certain items cannot be returned or refunded once delivered.

Non-returnable items include:

  • Opened or used personal care, skincare, or cosmetic products

  • Items without original packaging, tags, or seals

  • Clearance, final sale, or discounted items (if marked as such)

  • Perishable or consumable goods (if applicable)

  • Gift cards or digital products

  • Any item damaged due to misuse, improper handling, or normal wear and tear

We are not responsible for returns that are sent without prior approval. Any unauthorized returns may be refused or returned to the sender.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

If you need to request an exchange, please contact us within 7 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

  • An unboxing video (recommended for faster resolution)

Once your request is reviewed and approved, we will arrange a replacement of the same item (subject to stock availability). If the item is out of stock, we may offer an alternative replacement or a refund.

Exchanges are not provided for:

  • Change of mind

  • Incorrect item ordered by the customer

  • Items damaged due to misuse or normal wear and tear

  • Items returned without prior approval

All exchange requests must be approved before returning any item. Unauthorized returns may be refused.

Refunds

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Refunds may be delayed or denied if:

  • The returned item is used, damaged, or missing parts

  • The item is not returned in its original packaging (when required)

  • The return was not approved before shipping

Shipping fees (if any) are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).